FAQ

The difference between 2.4 and 5 Ghz Wireless
The differences between 2.4GHz and 5GHz Wireless The primary difference between the 2.4 GHz and 5GHz wireless frequencies is range as the 2.4GHz frequency ...
Thu, 29 Mar, 2018 at 9:57 AM
Why is my speed slower than the service I subscribed to?
Why is my speed slower than the service I subscribed to? On a GPON network bandwidth is shared. You are only ever competing with a maximum of 64 people,...
Thu, 29 Mar, 2018 at 10:14 AM
What do my ONT lights mean?
Broadband light: This indicates the status of the fibre link Broadband light: This indicates the status of the fibre link Solid green –...
Thu, 29 Mar, 2018 at 10:16 AM
Does MFN enforce a Fair Usage Policy (FUP)?
Yes, although there has been no need to enforce it thus far, MetroFibre does reserve the right, and will take whatever steps MFN deems necessary, to prevent...
Thu, 29 Mar, 2018 at 10:19 AM
Does the ONT’s Wi-Fi cover my entire residence?
No. Wi-Fi signals experience attenuation due to distance from their source just like any other radio. This signal attenuation subsequently causes...
Thu, 29 Mar, 2018 at 10:22 AM
MetroFibre Networx Standard Terms and Conditions for Fibre to the Home (FTTH) Services
MFN Standard Terms and Conditions (FTTH) 27 July 2017Page 1 of 14MetroFibre Networx Standard Terms and Conditionsfor Fibre to the Home (FTTH) Services1. INT...
Thu, 29 Mar, 2018 at 10:26 AM
Can I move my access point and ONT to a location that better suits me?
Yes, but it can only be moved by an authorized MetroFibre technician - additional costs apply. The yellow fly lead used between the access point and the ONT ...
Thu, 29 Mar, 2018 at 10:43 AM
What is an ONT?
It is an OPTICAL NETWORK TERMINAL, which serves to convert light to data and vice versa, in other words it serves as a modem for optic fibre.
Thu, 29 Mar, 2018 at 11:13 AM
Does MFN shape or throttle my service?
No, we do not shape or throttle our customers’ service in any way. Every ONT is configured exactly the same
Thu, 29 Mar, 2018 at 11:14 AM